Depending on which category you select when entering a request or work order, the list of available problems/causes/tasks will vary. By default the 'Show Valids' button will be checked. When this button is selected it means that only options associated with the selected category will be presented. See window below.
Note: The Security.exe program is available to system administrators. It will be found on workstations where the admin tools are installed. For additional information, consult the Security Help guide.