The Web product caches the data on the web sites to help improve performance. This includes certain pieces of information that change infrequently, such as the list of all problems that you have defined. Because the data is cached if something is added the new item will not show up in the web. These caches are updated on a regular basis but for the new problem to appear on the website immediately, the old caches need to be cleared manually.
Note: The Cache manager is only available if Lucity Web is installed. The Manage Public Web Site Caches is only available if the Citizen Portal is installed.
When To Clear the Cache
To force new pick-list values to appear in the web.
When is the Cache Cleared Automatically
At 2:00 am when the Lucity Web application pool restarts in IIS.
When IIS is manually or automatically restarted. (We do not recommend restarting IIS if users are accessing the web application. This will interrupt their session and cause them to lose any unsaved edits)
How To Clear the Cache
To clear the internal web site cache, select the Manage Web Site Caches menu option.
To clear the public (citizen) web site cache, select Manage Public Web Site Caches menu option.
For both options, a screen similar to the one below will appear. This screen informs you of the number of items in the cache as well as the amount of memory being used. You can choose to clear individual caches or clear all caches using the buttons on screen.
When either option is selected, this function will be performed automatically.
Note: Clearing the caches may temporarily harm performance until the caches are re-populated.
