This section contains information regarding the integration between Lucity and the Eden financial system.
Requirements: Eden and Lucity databases must either be linked SQL servers or be on the same SQL server. For performance issues, it is recommended that they reside on the same SQL server.
Available Integrations
The Lucity Work program is integrated with the following Eden InForum Gold programs:
Note: The "Update Customers from Requests" option in Work Options will not apply if using the Eden customer database. However, other search options (e.g. "Search for customer by phone number" and "Search for customer by contact?" will still be applicable. There is no special documentation on this integration because it behaves in an identical manner to the normal request functionality, except that it pulls information from the InForum Gold Customer, Account, Parcel, and Owner data instead of using the Lucity Customer data.