Client Maintenance

Client Maintenance is an administrative tool used to manage database and client information related to the installation. It is an integral part of the installation and maintenance processes because it ensures proper connectivity and licensing.

The Client Maintenance tool is used to:

  • Launch database processes to ensure that EAM database(s) matches the current version of the software.
  • Create DSNs and DSN configuration files that provide connectivity with EAM Desktop and other add-on tools.
  • Create and verify login credentials on database servers (SQL Server and Oracle) to permit connections to EAM applications.
  • Manage product licensing to ensure that all purchased applications are available to the user.
  • Manage connection information pertaining to the location of the EAM database(s).

Before running Client Maintenance, SQL Server and Oracle users must have their EAM databases installed for all clients they intend to activate.

For more information, refer to New Server Installation.

Client Maintenance as a Stand-Alone Tool

EAM automatically launches Client Maintenance during a server installation/upgrade; however, Client Maintenance is also accessible as an Administration tool for maintaining the current installation.

Administrators can launch the tool from the Start menu: Programs > Lucity > Admin Tools > Client Maintenance, or from the Administration Tool.

An administrator might run Client Maintenance outside of an install/upgrade for any of the following reasons:

  • License Updates - If a user purchases or removes an existing product, EAM gives the client a new license file. Running Client Maintenance is necessary to update the product information indicated in the license file.
  • EAM Server or Database migration - When databases are moved from their original location, an administrator must run Client Maintenance. (Additional actions may also be required in such cases.)
  • Change Database Login Credentials - If a user wishes to change login credentials for the EAM database, the credentials should be changed in Client Maintenance. The tool will then update the database platform (e.g., SQL Server Management) and the EAM configuration at the same time.