Email

The Email settings are used to configure the content, recipients and behavior of automatic messages generated by the EAM system. Connection to email servers is configured in The Email Setup section of the Admin Portal.

Important: Changes made to EAM's email settings do not require a server restart.

Field	Function	Permissions
Button text for send email button *	Controls the text that appears on the Send Email button on the Citizen Portal form.	App Admin
Footer line in email****	Controls the footer that is included on all emails sent by the system.	App Admin
From Email Address	Sets the default email address that is listed as the sender on most email notifications.	App Admin
Generate email on Work Request that is created with a CLOSED status	Generates a "Thank You" email to the customer Requester of a Work Request that is created with a CLOSED status (>= 950). Note: When TRUE, Work Request must also have other criteria present in order to generate email (problem code filled in "Active" and problem code "thank you" flag checked).	App Admin
Header line in email****	Controls the header that is included on all emails sent by the system.	App Admin
Include a hyperlink to the web application in emails sent from the desktop software *	Adds a hyperlink back to the related EAM WebWork Order/Request to any email notifications generated by EAM Desktop.	App Admin
Include Client name on the subject of every email	Adds the name of the EAM client to the subject line of every email except those generated by the Citizen Portal. This feature enables administrators to easily determine whether a message originates from a test or production system.	App Admin
List of email addresses for system health notifications	Controls which email addresses receive various system-health emails, including: daily messages that indicate whether the nightly processes succeeded; the weekly email that identifies documents on the document server that are not attached to an EAM record; alerts indicating that admin permissions (Lucity App Admin, Lucity IT Admin, or Security Admin) have been granted, revoked, or denied; and alerts indicating that parts reconciliations errors exist (which should be reported to EAM Support). alerts indicating that a log table in the database has more than 10 million records. (ex CMGISTASKSLOG) Records in the indicated table can be deleted. Enter a comma-delimited list of email addresses.	IT Admin
Maximum size for email document in mb	Limits the size of documents that can be attached to an email in EAM. Requires a restart of the affected application to take effect.	IT Admin
Reprocess Email Timeout Default 10 min	Time in minutes to reset emails pending emails to be processed again. This helps to capture and send emails that failed to send due to the services failing.	IT Admin

Setting	Function	Required Permissions
Request Generator adds a link to the request in the response email *	Incorporates a link to the Request in the automated response sent to the customer (requester).	App Admin
Request Generator allows attachments *	Directs EAM to create Document records for any attachments the requester added to their email. The Document records are then linked to the related Request. If this option is enabled, any attachments are added to the original Request record's Documents grid. A maximum of 10 attachments are allowed, and attachments are only added to the Request if they meet the size limitations for uploads.	App Admin
Request Generator allows replies to response email *	Controls whether requesters can reply to the automated response they receive following their original email. If this option is enabled, EAM adds the responses to the original Request. If this option is disabled, responses generate new Requests.	App Admin
Request Generator reply email body *	Establishes the body of the email sent to requesters when they update a Request by replying to the automated response.	App Admin
Request Generator reply email subject *	Establishes the subject of the email sent to requesters when they update a Request by replying to the automated response.	App Admin
Request Generator reply to be sent when Request not found *	Establishes the message sent to customers when their email references a Request that doesn't exist in EAM.	App Admin
Request Generator response email subject *	Establishes the subject of the automated response sent to requesters when their email generates a new Request.	App Admin
Request Generator response email text *	Establishes the body of the automated response sent to requesters when their email generates a new Request.	App Admin

Send daily email when nightly services processes finish	Sends an email when the nightly processes complete to all users identified in the List of email addresses for system health notifications setting. If these users do not receive an email, the processes most likely failed.	App Admin
Text to include above the hyperlink in the email *	Specifies the text that should appear in the line above the hyperlink. (Tied to the "Include a hyperlink...." option.)	App Admin
The first line of the body of the email sent to citizens *	Adds a line of text to the beginning of all automated client emails.	App Admin
The last line of the body of the email sent to citizens *	Adds a line of text to the end of all automated client emails.	App Admin

* Applies to EAM Desktop and Web.

*Applies to Lucity REST API,Lucity Mobile Server.

* Applies to Citizen Portal.

* Applies to the Email to Request Generator.